FAQs

We ask all potential guests to carefully consider if our unique style of hospitality aligns with their personal expectations before making a reservation. We are a small, boutique sanctuary, but it is important to understand that small does not mean cheap. On the contrary, we are an unapologetically premium destination providing a level of exclusivity that no other business in this region can offer. Our 1,200-acre private estate is designed specifically for the discerning traveler who values absolute silence, landmark views, and total privacy above all else.

If you are seeking a budget-friendly or “cost-efficient” holiday, we kindly suggest that you explore the public accommodations, motels, or the pub and pizza restaurants in the Coles Bay township. Our estate is not for everyone; it is for those who appreciate the immense value of a private sanctuary and the high cost of world-class produce, such as Robbins Island Wagyu and our estate-harvested honey. We do not offer a public motel atmosphere, and we do not provide our premium services at a budget price point. We provide a luxury that is defined by space and quality.

Ultimately, we offer something entirely unique—a private wilderness buffer of 1,200 acres between you and the rest of the world. If a world-class view and absolute seclusion hold no value to you, our resort will likely not be the right fit for your travel plans. However, if you are looking for an unbeatable landmark experience and a level of quietude that is entirely unique to the peninsula, we look forward to providing you with the quality and privacy that defines our boutique estate.

No, our road is an unpaved gravel track kept as natural as possible to align with our wilderness concept and protect native wildlife.

It has a strict 30 km/h speed limit and is completely safe for all standard vehicles. However, if you prefer paved or sealed roads, we recommend considering alternative accommodation in town that better aligns with your preferences.

Yes! Freycinet Resort is a 1,200-acre sanctuary and home to an abundance of local Tasmanian wildlife, including wallabies, wombats, echidnas, and native birds. You will almost certainly see wallabies grazing right around your cabin. If you are lucky, you will spot our resident wombats and other rare species during your stay. We are a proud “Land for Wildlife” property, offering an immersive nature experience just minutes from Coles Bay.

Absolutely. When the skies are clear, our property is arguably the best location in Freycinet for stargazing. Because we are situated on a private 1,200-acre sanctuary perched on the side of Mt. Paul, we have virtually zero light pollution. Guests can experience the breathtaking brilliance of the Southern Hemisphere sky, including the Milky Way and often the Aurora Australis (Southern Lights), right from their private balcony. It is a world-class ‘dark sky’ experience that you simply cannot get in more developed areas.

We offer rooms, cabins and caravan sites, all located in the beautiful wilderness setting beside Coles Bay Conservation Area. We have 15 rooms in total, all of which have water or national park views. For further details please see our Rooms pages.

Yes, it is! We are incredibly proud to be cultivating Tasmania’s largest Ginkgo Biloba garden right here on our 1,200-acre sanctuary. The Ginkgo tree, often called a ‘living fossil,’ is revered for its resilience and stunning golden hue in autumn. Our garden is designed as a peaceful extension of our ‘Zen’ philosophy, providing a quiet space for guests to meditate and connect with nature. This project reflects our deep commitment to the ‘Land for Wildlife’ initiative, blending exotic botanical beauty with our native Tasmanian wilderness. As the trees mature, they will create a spectacular golden landscape that complements the panoramic views of The Hazards and Great Oyster Bay.

Visa and Mastercard are our preferred payment methods. Please use a Visa or Mastercard to process your reservation smoothly.

Due to safety and operational reasons in our remote location, we do not accept cash payments.

A $250 security pre-authorization is required upon check-in to cover any incidental damages that may occur during your stay. Please note that this is a pre-authorization hold rather than a direct charge, so no actual costs will be incurred on your credit card. The hold will be released within seven days following your check-out, provided the property is left in good condition.

Yes, the newly renovated Hazards View Retreat has fully equipped kitchen which offers guests the chance to cook their own meals. The Hazards View Retreat requires a 2-night minimum stay.

Our reception is open daily from 2:00pm until 5:00pm, for enquiries outside these hours, please email us at reservations@freycinet.com and we will respond as soon as possible.

If you are planning on arriving after reception hours, please contact us via phone or email to arrange a late self check in.

Around 7 days before arrival, we will send you a Pre-arrival Email, you must complete this form before a late self check-in can be confirmed.

That is absolutely fine; we completely understand the privacy concerns regarding uploading ID and credit card details to a digital platform. You are more than welcome to present these in person for a manual check-in at our reception. Please be reminded that our reception hours for manual check-in are strictly between 2:00 PM and 5:00 PM, and you must arrive within this window to be assisted by our team. Please note that for security and operational reasons, we do not facilitate late check-ins after 5:00 PM unless the digital pre-arrival form has been completed in advance. If you choose not to use the digital system, you must arrive before 5:00 PM to be checked in manually, as no late check-in will be available outside of these hours without a completed form. We look forward to welcoming you at reception before 5:00 PM.

We use Canary Technologies, which is PCI Level 1 and SOC2 compliant—the highest international security standards, similar to those used by major banks. Your credit card is ‘tokenized,’ meaning we never see or store the actual 16-digit number. Your ID is kept in a highly encrypted digital vault and is automatically purged from the system shortly after your stay is complete, in accordance with Australian privacy regulations.

All cabins and sites at Freycinet Resort are not suitable for infants or children under the age of 7 years.

In the event of a guest ignoring this policy and failing to provide accurate group information when booking online, we reserve the right to refuse check-in and no refund will be provided.

Freycinet Resort sits next to Coles Bay Conservation Area and therefore no pets are allowed on the site at any time.

Water is limited and is the most precious resource on our property due to our remote location. Unfortunately, we do not provide refill tap nor water refill service to the caravan site. There are water filling stations in Swansea, Bicheno and Coles Bay, we suggest you fill your tanks before you get to Freycinet Resort.

No Laundry.

At Freycinet Resort, our water is drawn from the sky.

Collected from pure Tasmanian rainfall, it remains untouched by large-scale processing — a quiet reflection of the landscape around you.

As we rely solely on the rhythm of the seasons, our supply is a finite gift. We invite a gentle awareness in its use.

To maintain this delicate balance, we don’t offer on-site laundry services.

Because 100% of our water is harvested from the clouds.

We are a fully self-sufficient retreat, and every drop used for your shower or kitchen is pure Tasmanian rainwater collected directly on-site.

Because we rely entirely on nature’s cycles, we invite our guests to join us in practicing “Zen” conservation to ensure this vital resource is shared sustainably by all.

Due to our location beside the Coles Bay Conservative Area, smoking is prohibited across the entire Freycinet Resort site. The smoke-free zone begins at the gate on Coles Bay Road. We reserve the right to ask any guest who breaks this rule to leave the resort immediately without refund.

Yes, we have! You can rest assured you’ll be able to charge with us while you stay or dine here.

Please be aware that Freycinet Resort is a private property with no public access available. Our facilities and grounds are reserved exclusively for guests with confirmed bookings.

We take the privacy and security of our guests very seriously. Any unauthorized entry is considered trespassing and is referred to the police as a matter of course. We ask that all visitors respect our private boundaries and the experience of our staying guests.

We take great care in handling items left behind by our guests.

Holding Period

Lost property will be securely stored for up to 60 days from the date of departure. Items not claimed within this period may be donated, disposed of, or otherwise handled at the Resort’s discretion.

Service Fee

A handling and administration fee applies for arranging the return of lost property. This fee covers staff time, packaging, and coordination only.

Postage Fee

Postage or courier charges are additional and will be calculated based on the parcel’s size, weight, destination, and selected delivery method. These charges are determined by Australia Post or the nominated courier provider and will be passed on to the guest at cost.

Items will be dispatched once full payment of the service fee and postage charges has been received.

Liability

While we will take reasonable care in packaging and arranging shipment, Freycinet Resort is not liable for any loss or damage that may occur during transit. We recommend selecting tracked and/or insured delivery services for valuable items.

Our reception is open from 2:00pm to 5:00pm. Any guests who require a late check-in will need to provide a minimum of 3 days notice and must pay the full room rate in advance.

Around 7 days before arrival, we will send you a Pre-arrival Email, you must complete this form before a late check-in can be confirmed.

We will provide you with details to a key safe for accessing your room key and enabling self check-in.

Early check-in is not available.

For Freycinet Resort guests, our reception desk is open daily between 2:00 pm and 5:00 pm, after which our team transitions to our restaurant service.

Standard check-in begins at 3:00 pm, with staff available to assist you personally until 5:00 pm. For guests arriving after 5:00 pm, we offer a convenient self-check-in process which must be pre-arranged with our team prior to your arrival.

Please note that we CANNOT accommodate early check-ins before the reception opens at 2:00 pm. Arrivals between 2:00 pm and 3:00 pm are strictly subject to prior arrangement and cannot be guaranteed, as our housekeeping team requires this time to ensure all rooms are prepared to our highest standards.

To cancel your accommodation booking, check your confirmation terms first. For direct bookings, email reservations@freycinet.com. We use the time you sent your email as the official notice date, so don’t worry if we can’t reply immediately.

If you booked via a 3rd party (like Booking.com), you must contact them directly.

Note: Our T&Cs are strictly applied, and we do not offer exceptions for bookings within the non-refundable period; for any unforeseen circumstances, please contact your travel insurance provider for a claim. While you may email us for other inquiries, please be advised that we respond in due course according to priority, and we will not engage in further correspondence regarding non-refundable policy enforcement. We are in the office 2pm–5pm daily. Thank you.

To cancel a restaurant booking, please email reservations@freycinet.com with your name and booking time. We use the time you sent your email as the official notice date, so don’t worry if we can’t reply immediately.

Note: Cancellations within the non-refundable period incur a 100% fee per person. Our T&Cs are strictly applied, and we do not offer exceptions for bookings within the non-refundable period; for any unforeseen circumstances, please contact your travel insurance provider for a claim. While you may email us for other inquiries, please be advised that we respond in due course according to priority, and we will not engage in further correspondence regarding non-refundable policy enforcement. We process requests daily from 2pm to 5pm. Thank you.

1. We will do our best to ensure Freycinet Resort is safe and provides you with a pleasant experience. However, you are in a remote, natural environment with inherent risks which cannot be eliminated without destroying the unique character of Freycinet Resort. Ultimately, your choice to stay at Freycinet Resort has been partly driven by these natural values and the subsequent satisfaction to be gained from being in the wild.

2. We have a range of walks and trails on offer for our guests, however it is your responsibility to choose activities which are matched with your ability and fitness. During your stay you must be prepared for unstable surfaces, steep ascents and descents, difficult terrain and encounters with native animals. Due to Freycinet Resort’s remoteness it may be difficult for you to receive medical assistance if this is required.

3. When enjoying our tracks and trails you should wear sturdy hiking shoes, take water and drink regularly, wear a hat and apply sunscreen. Stay on formed tracks and trails at all times and avoid walking alone – let a friend know your plans. Take only photographs and leave only footprints – don’t disturb the natural environment and carry out what you carry in.

4. Weather conditions in Tasmania can change quickly. Rain, wind and sun are all possible at any time of the year and so you should always check the weather forecast before exploring our tracks and trails. Bushfires can occur in warmer months and so do not drop cigarette butts or matches.

5. Look out for snakes, and do not feed the wallabies, birds or other wildlife. “People” food isn’t good for animals and, for wallabies in particular, too much soft food can lead to a disease called Lumpy Jaw – a serious bacterial infection of the jaw. Feeding also trains animals to see people as a source of food. This can cause them to abandon their natural habitats and increase their risk of injury from cars and other vehicles.

We utilize a smart system to manage inquiries so that our staff can focus exclusively on providing face-to-face hospitality to guests currently on-site. This ensures that every guest—whether contacting us remotely or standing at our desk—receives the highest level of attention without unnecessary delays. Thank you for recognizing our commitment to efficient, high-quality service.

Freycinet Resort is approximately 160 kilometers from Launceston Airport, which is about a 2-hour drive, and 170 kilometers from Hobart Airport, which takes approximately 2.5 hours. Both routes offer a beautiful drive through the Tasmanian countryside and along the coastline. We suggest guests plan their travel to allow for a comfortable journey and a timely arrival at the property.

Be the first to hear our resort news, please sign up for free on the Members Club page of our website to receive our promotion offers.

You must be at least 18 years of age to book accommodation at Freycinet Resort. All cabins and sites at Freycinet Resort are not suitable for infants or children under the age of 7 years. All children under the age of 18 must be actively supervised by an adult while on site.

Late check-outs are subject to availability and must be organised at time of booking. The cost of a late check-out is 50% of a one-night stay rate.

Breakfast is served daily (7:30am – 9:30am, last order at 8:45am) in our reception building, overlooking Coles Bay and The Hazards.

As we are located in a remote region of Tasmania, certain specialty items may not always be available, and therefore we cannot guarantee full availability. If your requirements are very specific, we suggest bringing any essential items with you.

Thank you for your understanding.

We will do our best to accommodate your request; however, due to our remote location, specific items cannot be guaranteed. If your needs are strict, we recommend bringing any essential items with you. Thank you for your understanding.

Our signature dining experience is hosted at Mount Paul Lounge, specializing in an authentic Japanese Shabu Shabu dinner. This interactive, nourishing feast features premium Tasmanian Wagyu beef, seasonal local vegetables, and a daily selection of the freshest East Coast seafood (such as Freycinet oysters or mussels).

Designed to complement our ‘Zen’ atmosphere, the meal is enjoyed overlooking panoramic views of The Hazards. Because we prioritize the highest quality seasonal ingredients, reservations are essential and must be made at least 2 days in advance. We cater to various dietary needs, including vegetarian Shabu Shabu options, ensuring a refined wilderness dining experience for all guests.

While we recommend our signature Shabu Shabu, we understand guests sometimes want variety.

The town of Coles Bay is approximately 12km from Freycinet Resort, and it can be reached by road in less than 15 minutes. There are several cafes and small restaurants there which are popular with locals and visitors (You need to check the opening hours and availability).

Our Mount Paul Lounge restaurant usually opens everyday for dinner from 6pm to 9pm (Please note that during the off-season, dinner service concludes at 8pm). However, this may change depending on the season, which also may affect the available menu. Please refer to the list of opening days and menu availability here.

No. To maintain our service standards, both the Traditional and Vegetarian Shabu Shabu menus require a minimum of two guests per selection. For a party of two, both patrons must dine from the same menu option.

The Mount Paul Lounge dinning experience is a tasting menu style. It is not designed for a la carte orders and as such we would be unable to accommodate these requests.

Bookings are essential for the Shabu Shabu dinner and must be made a minimum of 2 days in advance to ensure the availability of produce for our trusted suppliers. Due to the nature of our dining experience, Mount Paul Lounge is unable to accept guests who do not have a confirmed Shabu Shabu restaurant reservation. You may be able to call us on +61 3 6287 6345 on the day to check availability for walk-ins by any last-minute cancellation.

Everyday we have limited simple Teishoku set meals for walk-in guests.

A traditional Japanese set meal served on a single tray, featuring a main course accompanied by a variety of daily changing sides and seasonal accompaniments for a perfectly balanced meal. If you do not have a confirmed reservation, please contact us on +61 3 6287 6345 to check availability on the day.

Due to the nature of our dining experience, our Shabu Shabu and Teishoku menus may include seafood, raw fish, red meat and poultry, guests must be comfortable with these ingredients.

We regret that we cannot accommodate any dietary requirements. Alternatively, we invite you to reserve our specially prepared Vegetarian Shabu Shabu menu.

We appreciate your understanding.

Dinner starts from 6:00 pm, should you arrive late you may miss out on the first course. This will result in your menu being reduced. However, the price will remain the same.

The dining experience is not designed for those aged 7 and under and we are unable to accommodate any child under the age of 7 years. Please note the dinner menu style can not be modified.

The Coles Bay town centre is a 10-minute drive from the resort, and you’ll find a small grocery store and some restaurants here. In peak season, the town can become very busy so we recommend that you stock up on the basics before you arrive. There are major supermarkets in Hobart and Launceston, and smaller ones in Swansea and Bicheno. You can also top up your supplies at some of the farm gates and cellar doors along the Great Eastern Drive.

You are not required to make a separate restaurant reservation, as your Stay & Dine Package booking is automatically secure a spot in the restaurant.

Yes, restaurant reservations are distinct from hotel room bookings. Booking a hotel room does not automatically secure a spot in the restaurant, except you booking a Stay & Dine Package.

We offer complimentary WiFi to all guests in our main building and rooms.

Freycinet Resort does not have a club lounge, gym or swimming pool. We do however have a common lounge area which are guests are welcome to use. The lounge has recently been upgraded and features artworks from Indigenous Australian communities along with wooden furniture handcrafted by Tasmanian designers. We also invite guests to enjoy our exclusive private walking track, which features a number of beautiful sculptures by local Tasmanian artists.

We have a guest car park at the front of the reception building. You will be given a designated car park near your accommodation at the time of check in.

Unfortunately, due to our remote location and limited water supply, we do not provide refill tap nor water refill service to the caravan site. There are water filling stations in Swansea, Bicheno and Coles Bay, we suggest you fill your tanks before you get to Freycinet Resort.

We do not provide a camp kitchen.

Our ensuite sites offer free showers, so we’ve got you covered. But we do not provide refill tap nor water refill service to your watertank.

Yes, our main building (restaurant & reception) has wheelchair ramp and accessible toilet. Please contact us in advance if you require any assistance or need more information.

Yes, one of our Hazards View Retreats (Cabin 9) is designed to accommodate guests with mobility limitations. Please contact us for more details.

Yes, you can find our Accessibility Guide by click the link here.